Terms & Conditions — Client Responsibilities, Data Protection, Funeral Planning, and Pricing

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Last updated: 15 October 2025

Memento Mori is a trading name of ALAMAi Ltd, a company registered in England and Wales. Company number 16596597. These terms govern your use of our website and the services we offer. By engaging with us, you agree to the following:

1. Scope of Services

We offer funeral planning and celebrancy services. We may also assist with memorial planning, venue coordination, and related support.

2. Payment and Cancellation

We are committed to transparency and sensitivity in all aspects of our service, including pricing. All costs are clearly outlined with no hidden fees, allowing families to plan with confidence. To help ease the financial process during a difficult time, we offer a staged payment structure:

• A 10% deposit is required at the time of booking to confirm and secure the service.
• 40% of the total cost is payable halfway between the booking date and the funeral date, allowing for manageable planning.
• The remaining 50% is due no later than 48 hours before the funeral. 

We reserve the right to postpone the funeral if Fees are not received when due.  

 If there’s a separate fee for a grave plot, you’ll be told in advance. You must either pay Memento Mori within 48 hours of getting the invoice or pay the cemetery directly at least three days before the funeral. 

Payment methods will be clearly detailed on your invoice. We accept all major credit cards and BACS bank transfers. 

Please tell us if you’re applying for financial help (like from the DWP) so we can support you.  If you’re applying for financial help (like from the DWP), you’re responsible for covering any costs that aren’t funded. 

We understand that circumstances can change unexpectedly. A full refund may be considered on a case-by-case basis, depending on how close to the funeral date the cancellation occurs. We aim to approach each situation with understanding and fairness.  Normally, you have the right to cancel this agreement within 14 days of signing it, under consumer law. However, because we need to begin funeral arrangements straight away, by signing these terms you agree to waive that right. If you later decide to cancel after waiving it, you’ll need to pay 50% of our fees and all third-party costs we’ve already committed to. If you cancel within three days of the funeral, you’ll be responsible for 100% of our fees and all third-party costs. 

3. Client Responsibilities

You agree to provide accurate information and communicate promptly regarding arrangements. We rely on your input to honour the wishes of the deceased and ensure respectful service delivery.  Before we begin, you must confirm that you have the legal right to arrange the funeral, and you should also agree on the funeral plans with any family or others involved, as we can’t be held responsible for disagreements or changes. 

4. Intellectual Property

All content on this website—including text, imagery, branding, and design—is the property of ALAMAI LTD unless otherwise stated. You may not reproduce or reuse any part of this site without written permission.

5. Website Use

You agree not to misuse this website or attempt to access it in ways that could harm its integrity or security. We are not responsible for the content of external sites linked from our pages.

6. Limitation of Liability and Funeral Timings and Changes

While we take every care to deliver our services with compassion and professionalism, we are not liable for delays or disruptions caused by circumstances beyond our control (e.g. venue closures, regulatory changes, third-party failures).  We can’t guarantee the date and time of the funeral until all bookings are confirmed with third parties, so please make decisions promptly to avoid delays. Sometimes, even after we’ve confirmed details with you, we may need to make small changes due to things outside our control—like traffic, weather, roadworks, or supplier issues. We’ll try to let you know in advance, but that may not always be possible, and our charges will still apply in full. We’ll make every reasonable effort to contact you about changes, but if we can’t reach you, we’ll make decisions based on what we believe is in your best interest. 

7. Data Protection

We handle your personal data in accordance with our [Privacy Policy]. By using our services, you consent to the collection and use of your data as described therein.

8. Contract and changes to These Terms

Your agreement with Memento Mori begins once we’ve received your instructions and your 10% deposit, and we confirm—by phone, email, or in writing—that we’re arranging a funeral for you. These Terms and Conditions apply even if other documents or messages say something different. If we need to change the terms or how we provide our services, we’ll let you know in writing first. If you agree, the changes apply from the date we tell you and will cover any new requests. If you don’t agree and want to end the contract, you’ll still need to pay for any costs up to the date we receive your written cancellation. 

If any part of this contract is found to be invalid or unenforceable, it will be adjusted just enough to make it legal, and the rest of the contract will still apply. This contract, along with any documents we’ve referred to (like your instructions), is the full agreement between you and Memento Mori. It replaces any previous conversations, emails, or understandings. Neither of us can rely on anything that’s not written in this contract. If either of us delays using a right or doesn’t use it straight away, that doesn’t mean we’ve given it up. We’ll stay in touch with you by email, text, WhatsApp, or phone. Messages are considered received immediately if spoken to you directly (in person or by phone), or within 24 hours if sent by email, text (including WhatsApp), unless we get a delivery failure notice.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have any questions about these terms or our services, please email us at hello@mementomori.london